In the movie 300, King Leonidas was faced with defending the pass of Thermopylae from King Xerxes' elite force eerily named, 'The Immortals' (i.e., can't be killed).
On the day of the battle, the narrator Dilios (in the movie) says,
"Immortals! They (300 Spartans) put their name to the test."
In other words, let's see if they are really 'immortal'. Now, onto AI Agents; here's what the "AI Experts" (narrators) are saying,...
Well,...let's put AI to the test! I'd like to introduce you to a company called, Klarna.
Klarna is a Swedish company that lets people buy things and pay later (i.e., Buy Now Pay Later = BNPL). Klarna uses AI to help millions of people buy from many different stores.
When ChatGPT came out in 2022, Klarna saw it could help their business by building a 'buying helper' called AI Assistant (agent).
The AI Assistant helps with many things like refunds, payments, questions about billing,...etc.
Within the first month of going live with their AI Assistant (Agent):
The AI assistant had 2.3 million conversations, two-thirds of Klarna’s customer service chats. It did the equivalent work of 700 full-time agents. (READ THAT AGAIN)
It is on par with human agents in regard to customer satisfaction (CSAT) score.
It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries
Customers now resolve their errands in less than 2 mins compared to 11 mins previously
It’s available in 23 markets, 24/7 and communicates in more than 35 languages. It's MULTILIGUAL!
Klarna spent a lot of money on developing this AI Agentic technology which they estimate saves them $40 million a year!
To deny that AI can't replace full-time or contract workers is ignoring the power of AI Agents at your peril! The rise of AI Agents is real!
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